LoopOnce

Support

Get help

Every LoopOnce app is supported by the same small team. Write to us and a human will answer.

Contact support

For anything to do with your account, a bug, or a feature that is not behaving: support@looponce.com. Please tell us which app you are using and, if you can, the email address on your account.

We aim to reply within two business days. For press, partnerships or anything commercial, write to contact@looponce.com instead.

App-specific help

Each app also has its own settings and help screens:

Delete your account

You can delete your account, and the personal data attached to it, from inside any LoopOnce app: open Settings, then Account, then Delete account.

If you cannot reach that screen — for example because you have lost access to the email address on the account — write to support@looponce.com from any address you can use and we will verify you another way. Deletion removes your profile, your content and your activity history. Some records are kept only where the law requires it; see the Privacy Policy for the detail.

Get a copy of your data

To request a copy of the personal data we hold about you, or to ask us to correct it, write to privacy@looponce.com. We will respond within the period required by applicable data-protection law, and within one month at the latest.

Report content or abuse

Most content in our apps can be reported from the item itself. If something needs urgent attention, or you cannot find the report control, email support@looponce.com with a link and a short description.

Report a security issue

If you believe you have found a vulnerability in one of our apps, please tell us at contact@looponce.com before disclosing it publicly. Include the steps to reproduce it. We will acknowledge your report and keep you updated while we fix it.